Terms and Conditions

Removal Van Chiswick Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Chiswick provides removal, transport, packing, loading, unloading and related services to customers. By placing a booking with us, you agree that these Terms and Conditions will apply to all services provided, unless otherwise agreed in writing. Please read them carefully before making a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, company or organisation that requests or receives the services from Removal Van Chiswick.

Services means any removal, man and van, packing, loading, unloading, transport, storage handling or related services provided by Removal Van Chiswick.

Goods means the items, belongings, furniture, equipment or other property that we are required to move, handle or transport.

Contract means the agreement between the Customer and Removal Van Chiswick for the provision of services, comprising these Terms and Conditions together with any written quotation or confirmation we issue.

We, us and our mean Removal Van Chiswick.

You and your mean the Customer.

2. Service Area

Removal Van Chiswick principally operates in and around Chiswick and the wider West London area, while also undertaking moves to and from other locations within the United Kingdom. All bookings remain subject to our availability and operational capacity for the relevant date, time and destination.

3. Booking Process

3.1 You may request a quotation for services by providing accurate and complete details of your move, including collection and delivery addresses, access conditions, dates, approximate volume or inventory of goods, and any special requirements.

3.2 Quotations are typically provided based on the information you supply. Any quotation is an estimate only unless explicitly stated to be a fixed price. If the actual work differs from the information on which the quotation was based, we may adjust the charges accordingly.

3.3 A contract is formed when you confirm your acceptance of our quotation and we provide written confirmation of your booking. Confirmation may be provided by electronic means.

3.4 You are responsible for checking that all details in the booking confirmation are correct, including dates, times, addresses, access details and service type. Any discrepancies must be notified to us promptly.

3.5 We reserve the right to refuse or cancel any booking where we reasonably believe that the job cannot be carried out safely, legally or within our operational constraints.

4. Access, Parking and Your Responsibilities

4.1 You must ensure suitable access for our vehicles and staff at both collection and delivery points. This includes informing us of any parking restrictions, low bridges, narrow roads, stair access only properties, lifts, or other relevant information.

4.2 You are responsible for arranging any required parking permits, dispensations or permissions for our vehicles, unless we have specifically agreed to do so as part of the service. Any charges, penalties or fines incurred due to inadequate parking arrangements may be added to your invoice.

4.3 You must ensure that the premises are safe for our staff to work in and around, including clear pathways, adequate lighting and any reasonable health and safety precautions.

4.4 You are responsible for preparing your goods for transport, including proper packing and securing of items, unless you have specifically booked a packing service with us.

5. Payments and Charges

5.1 Unless otherwise stated, quotations are exclusive of VAT and any other applicable taxes or charges.

5.2 We may require a deposit to secure your booking. The deposit amount and due date will be notified to you at the time of booking. Failure to pay a requested deposit may result in cancellation of your booking.

5.3 Payment of the balance is usually due on or before the day of service, and in any case no later than completion of the work, unless we have agreed alternative credit terms in writing.

5.4 We accept standard forms of payment as notified to you at the time of booking. All payments must be made in pounds sterling.

5.5 If additional work is requested or required on the day of the move, including extra pick-ups, deliveries, waiting time, dismantling or reassembly beyond that agreed, we reserve the right to charge additional fees at our prevailing rates.

5.6 Where payment is not made when due, we may charge interest on the outstanding amount at the statutory rate allowable under UK law, calculated daily until payment is received in full. We may also suspend further services until payment has been made.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

6.2 Where you cancel a booking more than a reasonable period before the scheduled service date, any deposit may be refundable in whole or in part, subject to any administrative costs already incurred by us. The applicable notice period and refund policy will be notified to you at the time of booking or in your confirmation.

6.3 If you cancel a booking within a short period before the scheduled service date or fail to be available when our team arrives, we reserve the right to retain all or part of any deposit and to charge a cancellation fee, which may be up to the full quoted price where we are unable to reallocate the booking slot.

6.4 If you wish to change the service date, time, or scope of work, we will use reasonable efforts to accommodate your request, but we cannot guarantee availability. Changes may result in adjusted charges.

6.5 We may cancel or postpone a booking where we are prevented from carrying out the services due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, illness, vehicle breakdown or other force majeure events. In such cases, our liability will be limited to rescheduling the service or refunding any payment received for services not provided.

7. Excluded Items and Customer Warranties

7.1 You must not include in the goods any items that are illegal, dangerous or unsuitable for standard transport and removal services, including but not limited to:

Explosives, firearms, ammunition or weapons.

Hazardous, flammable or toxic materials such as gas cylinders, petrol, paint, solvents or chemicals.

Perishable goods that may spoil, leak or attract vermin.

Cash, securities, precious metals, high-value jewellery or collections without our prior written consent.

7.2 You warrant that you are the owner of the goods or have full authority from the owner to enter into this contract and to allow us to move and handle the goods.

7.3 You warrant that the goods do not present a danger to our staff, vehicles, premises or to any third party.

8. Our Responsibilities and Service Standards

8.1 We will provide the services with reasonable care and skill, using appropriately trained staff and suitable vehicles for the agreed work.

8.2 We will take reasonable care to protect your goods during handling and transport, using suitable equipment and methods based on the nature of the items and the information provided by you.

8.3 We may at our discretion refuse to move any item that we reasonably believe to be unsafe, excessively heavy, fragile or otherwise unsuitable for the service requested, or where moving the item may risk damage to the premises that cannot reasonably be avoided.

9. Liability for Loss or Damage

9.1 Our liability for loss of or damage to goods is limited as set out in this clause. You are strongly advised to arrange appropriate insurance cover for your goods, including while in transit.

9.2 We will only be liable for loss or damage to goods that occurs as a direct result of our negligence or breach of contract. We are not liable for pre-existing damage, inherent defects, normal wear and tear, or loss or damage arising from your failure to adequately pack or prepare items, unless packing has been carried out by us.

9.3 Where we are liable, our liability shall be limited to a reasonable repair or replacement cost of the affected item, subject to a maximum aggregate liability per job, as notified to you in our quotation or confirmation.

9.4 We are not liable for indirect or consequential losses, including loss of profit, loss of use, loss of enjoyment, emotional distress, or any costs arising from delay, except where such loss was reasonably foreseeable and directly caused by our negligence.

9.5 We shall not be liable where loss or damage arises from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, war, terrorism, road closures, criminal acts of third parties, or industrial disputes.

10. Reporting Loss or Damage

10.1 You must inspect your goods and premises as soon as reasonably possible following completion of the move.

10.2 Any visible damage or loss should be reported to us at the time of delivery or within a reasonable period thereafter. Failure to notify us within a reasonable period may affect our ability to investigate and may limit or extinguish any liability we may have.

10.3 We may ask you to provide photographs, descriptions and any other evidence reasonably required to assess the nature and extent of any claim.

11. Waste, Disposal and Environmental Regulations

11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier unless this forms part of a separately agreed service.

11.2 If you require us to dispose of unwanted items, this must be agreed in advance. Additional charges may apply for collection, transport and lawful disposal at licensed facilities.

11.3 We will not remove or dispose of hazardous, clinical or specialist waste, including but not limited to chemicals, asbestos, medical waste, or any other substance requiring specialist handling or licensing.

11.4 You confirm that any items you ask us to dispose of are free from hazardous materials and that you have the right to authorise their disposal.

12. Delays and Waiting Time

12.1 While we will use reasonable efforts to arrive at the agreed time, all arrival and completion times are estimates and cannot be guaranteed.

12.2 We are not liable for losses arising from delays caused by circumstances beyond our reasonable control, including traffic congestion, road closures, weather, police or security checks, or delays caused by you or other parties.

12.3 Where our team is required to wait beyond an agreed start time due to access not being available or other issues under your control, we may charge waiting time at our prevailing hourly rate.

13. Insurance and Indemnity

13.1 We maintain insurance appropriate to our business operations. Details of cover can be provided on request.

13.2 You are responsible for arranging any additional or higher-value insurance cover for your goods if required, especially for high-value or fragile items.

13.3 You agree to indemnify us against any claims, losses, damages, costs or expenses we incur as a result of your breach of these Terms and Conditions or your negligence, including in respect of hazardous or prohibited items or inaccurate information supplied by you.

14. Complaints

14.1 If you are dissatisfied with any aspect of our service, you should raise your concerns as soon as possible so that we have an opportunity to address the issue.

14.2 We will investigate complaints in a fair and timely manner and will endeavour to provide a written response once our investigation is complete.

15. Data Protection and Privacy

15.1 We process personal data in accordance with applicable UK data protection laws. We will use your information for the purposes of providing and administering our services, handling payments, and managing any queries or complaints.

15.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to provide the services, to comply with legal obligations, or as otherwise permitted by law.

16. Variation of Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

16.2 Any changes or additions to the contract must be agreed in writing. Verbal agreements will not vary these Terms and Conditions unless confirmed by us in writing.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any contract between you and Removal Van Chiswick, are governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and Removal Van Chiswick in relation to the services provided.

19.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in the contract, and that no remedy shall be available in respect of any such statement, promise or representation other than for breach of contract or as otherwise permitted by law.